News
Home | About Us | Our Services | Our Clients | Contact Us
Connect With Capstone
'By their customers you shall know them'
The simple fact is that in business you are only as good as the work you do for your clients. At Capstone we believe strongly that our testimonials from our clients can tell you more about our business than we ever can.
‘We’ve been working with Capstone since early 2008. Initially we engaged with them to deliver a call recording platform and quality measurement system for our contact centre. Based on that positive experience, we have since then contracted Capstone to provide a managed service on all our contact centre telephony technology. We chose Capstone not only because of their service delivery track record but also their understanding of contact centers and how business benefit can be derived through the innovative use of technology.
Capstone have worked with us on a wide range of projects from best practice consultancy for self-service channels to implementing the latest speech analytics technology’
Operations and Insight Manager, O2 Care
‘In late 2007, EBS looked to implement a number of business reporting applications for our EBS Direct contact centre. This simple request triggered a wider project as a number of the core elements of our telephony infrastructure needed to be updated to support the enhancements.
The team at Capstone worked with us not only to identify the business requirements, and quantify the likely financial returns from the contact centre applications but also the logical upgrade path for the core telephony platform in our head office in Burlington Road ensuring we are best positioned to leverage the latest IP telephony technology across the whole enterprise.’
IT Manager, EBS Building Society
‘We were looking for a service provider that we could trust to deliver on a business critical project. We needed a company that would deliver a quality service and high level of documentation. Capstone provided us with a very high quality of server and all the documentation that was needed for a project with such a high level of complexity’
Chief Executive, Rigney Dolphin Group
August 2011
“Fortune 500 Banking organisation
partners with Capstone for
deployment of Avaya Aura UC
platform in Frankfurt, Germany”
August 2011
“Sipera selects Capstone as a
regional partner to provide
Enterprise SBC and UC Security
appliances to secure UC
infrastructures for customers
throughoutEMEA”
August 2011
“Capstone partners with Voxsmart
to provide the market-leading
Mobile Recording solution ahead of
the November 2011 UK FSA
regulatory deadline”
July 2011
“International Fund Management
house selects Capstone to deploy
Avaya Aura communications
platform, in conjunction with
integrated compliance recording
and trading system”
July 2011
“One of the world’s leading
internet and next-generation
technology companies selects
Capstone to provide a Managed
Service covering an Avaya
Enterprise Voice and Messaging
infrastructure across 13 sites in 7
European countries”
